Policies & FAQs
Questions not answered here?
Feel free to include them in your Project Inquiry, and I'll be happy to discuss them before we move forward.
Policies
Weekend Availability
By Chyna Studio provides administrative support during scheduled weekend business hours. Requests submitted during the week will be reviewed as availability allows.
Availability / Scheduling:
Projects are scheduled based on weekend availability and current client workload. Submission of an inquiry does not guarantee immediate availability. Once your project is reviewed and accepted, you will receive the next available start date and estimated completion timeframe.
Communication
Communication is conducted primarily through email. This helps maintain organized project communication and documentation.
Project Scope
Services are completed based on the agreed-upon scope of work. Additional requests outside the original project may require a revised estimate or additional support package.
Confidentiality
Client information is handled with professionalism and care. Only the files, folders, and information necessary to complete the agreed project should be shared.
Payments
Pricing is confirmed after your project inquiry has been reviewed. Payment is required before scheduled work begins. A secure invoice or payment link will be provided once the project scope, timeline, and pricing have been agreed upon.
FAQs
Do you work during the week?
No. By Chyna Studio operates during weekend availability while I work full-time and attend school during the week.
How do I send my files?
Most projects are completed using shared folders or uploaded documents. Only the files necessary for your project should be provided.
What if my project is larger than one package?
If additional support is needed, I'll discuss the scope with you before any additional work begins.
Do you offer phone calls?
At this time, communication is primarily conducted through email to help maintain organized project communication.
Do you provide bookkeeping or accounting services?
No. My services focus on administrative organization, document support, and digital organization. I do not provide bookkeeping, accounting, tax preparation, or legal services.
Can I request ongoing support?
Yes. Ongoing support is available through the Weekend Admin Support plans, subject to availability.